Effective date: 01/05/2026

OMics Longevity respects your privacy and is committed to protecting your personal information, health information and sensitive information.

This Privacy Policy explains how OMics Longevity collects, uses, holds, discloses and protects personal information when you visit our website, submit an enquiry, book a consultation, complete an intake form or questionnaire, participate in one of our programs, purchase or enquire about supplements, use our telehealth or digital services, or otherwise interact with us.

This Privacy Policy is intended to comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and applicable Australian health privacy requirements.

For the purposes of this policy, “Omics Longevity”, “we”, “our” or “us” refers to Concept Medical & Skin Pty Ltd, trading as Omics Longevity.

1. About OMics Longevity

OMics Longevity provides personalised longevity, integrative medicine and precision health services. Our services may include functional medicine consultations, telehealth consultations, DNA and epigenetic testing, hormonal health support, gut and microbiome optimisation, detoxification support, mitochondrial and biological age assessment, pathology and biomarker review, AI-supported health coaching, lifestyle programs and access to selected supplements or related wellness products.

Some services are provided by, or in collaboration with, registered health practitioners, pathology providers, testing laboratories, compounding pharmacies, telehealth platforms, digital health platforms and other third-party providers.

Because our services may involve health, genetic, pathology, lifestyle and treatment-related information, we treat privacy and confidentiality as a core part of patient care.

2. What information we collect

The types of information we collect depend on how you interact with us and the services you request.

We may collect:

Personal information

This may include:

your name;

date of birth;

gender or sex where clinically relevant;

address;

email address;

phone number;

emergency contact details;

billing and payment information;

appointment details;

records of enquiries and communications with us;

website form submissions;

consent records;

program, product or service preferences.

Health information

Where you become a patient, client or participant in one of our programs, we may collect health information such as:

medical history;

current symptoms and health concerns;

medication and supplement use;

allergies and sensitivities;

family medical history;

pathology results;

genetic, DNA or epigenetic testing results;

microbiome, hormone, metabolic or other functional testing results;

health questionnaires and intake form responses;

lifestyle, nutrition, sleep, stress, exercise and environmental exposure information;

practitioner notes, treatment plans and recommendations;

prescriptions, pathology requests and referral information;

telehealth consultation notes;

progress reviews and follow-up records.

Sensitive information

Some of the information we collect may be sensitive information under Australian privacy law. This may include health information, genetic information, racial or ethnic background where clinically relevant, biometric or biological information, and other information relevant to your care.

We only collect sensitive information where it is reasonably necessary for our services and where we have your consent, or where otherwise permitted or required by law.

Website and technical information

When you use our website, we may collect technical and usage information such as:

IP address;

browser type;

device type;

operating system;

pages visited;

referring websites;

date, time and duration of visits;

interactions with forms, booking pages, buttons or website content;

cookies and similar tracking technologies.

This information helps us operate, secure and improve our website and services.

3. How we collect information

We may collect information directly from you when you:

visit our website;

submit a contact form;

book a consultation;

complete an intake form or questionnaire;

communicate with us by phone, email, SMS, online chat, social media or other messaging channels;

attend a telehealth or face-to-face consultation;

purchase or enquire about a product or service;

subscribe to our newsletter or updates;

participate in a digital program or AI-supported coaching pathway;

provide documents, reports, test results or medical information.

We may also collect information from third parties where necessary and appropriate, including:

referring doctors or other health practitioners;

pathology providers;

genetic, epigenetic, microbiome or other testing laboratories;

compounding pharmacies or dispensing pharmacies;

telehealth platforms;

booking, CRM, form, payment or digital health systems;

your authorised representative, parent, guardian, carer or emergency contact;

other third parties where you have given consent or where collection is permitted by law.

Where practical, we will collect personal and health information directly from you.

4. Why we collect, use and hold information

We collect, use and hold personal information, health information and sensitive information for purposes connected with providing our services and operating our business.

These purposes may include:

responding to enquiries;

booking and managing consultations;

verifying your identity;

assessing whether our services are suitable for you;

obtaining health history and intake information;

conducting consultations;

reviewing pathology, genetic, epigenetic, microbiome, hormone, metabolic or other test results;

preparing personalised health, wellness, lifestyle or longevity plans;

issuing pathology requests, referrals or prescriptions where clinically appropriate;

coordinating with pharmacies, laboratories, testing providers or other healthcare providers;

registering you for digital health, diet, exercise, education or wellbeing programs;

providing AI-supported health guidance, education or concierge support where applicable;

supplying or facilitating access to supplements and related products;

processing payments and invoices;

managing memberships, programs or follow-up reviews;

sending appointment reminders and service-related communications;

sending educational content, newsletters or marketing communications where permitted;

improving our website, programs, services and patient experience;

training staff and maintaining quality assurance;

meeting legal, professional, insurance, record keeping, clinical governance and regulatory obligations;

managing complaints, disputes or legal claims;

protecting the safety, rights and security of patients, staff, practitioners and systems.

We will not use your health information for unrelated marketing purposes without your consent.

5. Health, genetic and testing information

OMics Longevity may work with health information, genetic information, epigenetic information, pathology results and other sensitive health-related data.

This information may be used to support personalised assessment, clinical decision-making, practitioner review, health optimisation planning, risk identification, education and ongoing care.

We understand that genetic and health information can be highly personal. We will only collect, use or disclose this information where:

it is reasonably necessary for providing services to you;

you have provided consent;

it is required or authorised by law;

it is necessary to lessen or prevent a serious threat to life, health or safety;

it is necessary for clinical governance, professional standards, complaint handling or legal obligations.

Where third-party laboratories, pathology providers or testing companies are involved, their own privacy policies and consent processes may also apply.

6. AI health concierge and digital health tools

OMics Longevity may use digital health tools, automation, online forms, AI-supported systems, CRM platforms, telehealth platforms, booking systems, messaging tools and other technology to support patient communication, education, care coordination and program delivery.

These systems may assist with:

collecting intake information;

sending appointment reminders;

managing questionnaires;

providing educational content;

supporting lifestyle or wellbeing programs;

assisting with patient follow-up;

helping practitioners and administrative staff manage communications.

We aim to use these tools responsibly and in a way that supports, rather than replaces, professional healthcare advice. AI-supported tools are not a substitute for medical care, diagnosis or treatment from a qualified health practitioner.

Where any third-party platform processes personal or health information on our behalf, we take reasonable steps to ensure appropriate privacy and security protections are in place.

7. Telehealth and online consultations

If you use our telehealth services, we may collect information through video, phone, online forms, secure links, booking systems, messaging systems and related platforms.

You are responsible for ensuring that you attend telehealth consultations from a private and safe location, using a secure device and internet connection where possible.

We may record clinical notes from consultations. We will not record audio or video consultations unless you are notified and consent is obtained, or unless otherwise permitted by law.

8. Products, supplements and third-party shop links

Our website may display or link to supplements, wellness products, partner suppliers or external shop platforms.

When you click an external link or purchase through a third-party website, that third party may collect and process your information under its own privacy policy, terms of use, shipping policy and payment arrangements.

We are not responsible for the privacy practices of third-party websites or platforms. We encourage you to review their privacy policies before providing personal information.

Where we facilitate a product order, recommendation, prescription or referral, we may collect and disclose only the information reasonably necessary to assist with that service.

9. Payment information

When you make a payment, your payment may be processed by a third-party payment provider.

We may collect transaction records, invoice details and payment status information, but we generally do not store full credit card numbers unless this is handled securely by an authorised payment processor.

Payment providers may collect and process your information under their own privacy and security terms.

10. Marketing communications

We may use your name and contact details to send you service updates, educational content, newsletters, program information, special offers or other marketing communications where permitted by law.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us.

Even if you opt out of marketing communications, we may still send important service-related communications, such as appointment reminders, clinical follow-up information, invoices, privacy notices or changes to our services.

We do not sell your personal information to third parties.

11. Cookies, analytics and website tracking

Our website may use cookies, pixels, analytics tools and similar technologies to:

operate the website;

remember preferences;

understand website traffic and user behaviour;

improve website performance;

measure advertising effectiveness;

support remarketing or advertising campaigns;

protect the website from misuse or security threats.

Cookies are small files stored on your device. You can adjust your browser settings to block or delete cookies. However, some website features may not function properly if cookies are disabled.

We may use services such as Google Analytics, Google Ads, Meta/Facebook advertising tools or similar platforms. These services may collect information about your website interactions and may combine it with other information in accordance with their own privacy policies.

12. When we disclose information

We may disclose personal information, health information or sensitive information where reasonably necessary for the purposes described in this policy.

This may include disclosure to:

doctors, nurses, allied health practitioners, health coaches or other members of your care team;

pathology providers, laboratories and testing providers;

compounding pharmacies and dispensing pharmacies;

telehealth, booking, form, CRM, communication or digital health platforms;

payment processors and accounting providers;

IT, hosting, website, cybersecurity and software providers;

professional advisers such as lawyers, accountants, insurers and consultants;

regulators, courts, tribunals, law enforcement agencies or government bodies where required or authorised by law;

another healthcare provider where you consent or where disclosure is necessary for your care;

your authorised representative, parent, guardian, carer or emergency contact where appropriate;

third parties involved in managing complaints, disputes, safety incidents or legal claims.

We will only disclose health information where permitted by law, where you have consented, where it is necessary for your care, or where another lawful basis applies.

13. Overseas disclosure and cloud-based systems

Some of the technology providers, cloud storage providers, email platforms, CRM systems, analytics tools, payment processors, telehealth platforms or support services we use may store or process information outside Australia.

Where information is disclosed or processed overseas, we take reasonable steps to ensure that appropriate privacy and security safeguards apply.

Countries where data may be stored or processed may include Australia, the United States, New Zealand, the United Kingdom, Canada, the European Union, the Philippines or other countries where our service providers or their infrastructure are located.

By using our website or services, you acknowledge that your information may be processed through secure third-party systems that operate across multiple jurisdictions.

14. Data security

We take reasonable steps to protect personal information and health information from misuse, interference, loss, unauthorised access, modification or disclosure.

These steps may include:

secure login credentials;

access controls;

staff confidentiality obligations;

secure cloud-based systems;

encryption where available;

password protection;

audit logs where available;

secure payment processing;

limiting access to information on a need-to-know basis;

using reputable technology providers;

reviewing privacy and security practices.

No method of electronic storage or transmission is completely secure. While we take privacy and security seriously, we cannot guarantee absolute security of information transmitted online.

If you believe your information has been compromised, please contact us immediately.

15. Data breaches

If we become aware of a data breach involving personal information, we will assess the breach and take appropriate action.

Where a breach is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner where required under the Notifiable Data Breaches scheme.

16. How long we keep information

We retain personal information and health information for as long as reasonably necessary for the purposes for which it was collected, including clinical, legal, insurance, professional, regulatory, accounting and record keeping requirements.

Health records may need to be retained for minimum periods required by law, professional standards or clinical governance requirements.

When information is no longer required, we will take reasonable steps to securely destroy, delete or de-identify it, unless we are required or permitted to retain it.

17. Accessing your information

You may request access to the personal information or health information we hold about you.

We will respond to access requests within a reasonable period. In some cases, we may need to verify your identity before releasing information.

We may refuse access in limited circumstances permitted by law, such as where providing access would pose a serious threat to life, health or safety, would have an unreasonable impact on another person’s privacy, would prejudice legal proceedings, or where another lawful exception applies.

If we refuse access, we will explain the reason where it is reasonable and lawful to do so.

18. Correcting your information

We take reasonable steps to ensure that the information we hold is accurate, up to date, complete and relevant.

If you believe information we hold about you is incorrect, incomplete or out of date, please contact us and request correction.

Where appropriate, we will update the information or attach a statement to the record noting your requested correction.

19. Anonymity and pseudonymity

Where lawful and practical, you may interact with us anonymously or using a pseudonym.

However, for most health, consultation, testing, prescription, pathology, program and payment services, we will need to identify you and collect accurate personal and health information in order to provide safe and appropriate care.

20. Children and young people

Our services are generally intended for adults. If we provide services to a child or young person, we may collect information from a parent, guardian or authorised representative.

Where appropriate, we will consider the child or young person’s capacity, maturity and best interests when handling their information.

21. Links to other websites

Our website may contain links to third-party websites, platforms, suppliers, social media pages, shop platforms, payment processors, booking systems or external health resources.

We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policies of those websites before providing personal information.

22. Social media and public comments

If you interact with us on social media, the platform may collect and process your information under its own privacy policy.

Please do not post sensitive health information, personal medical details, test results or private information in public comments or social media messages.

If you send us health-related information through social media, we may ask you to move the conversation to a more appropriate communication channel.

23. Testimonials, reviews and case studies

We will not publish identifiable testimonials, images, reviews, case studies, health stories, before-and-after materials or patient outcomes without appropriate consent.

If you provide a public review on a third-party platform, that review may be visible to the public according to the platform’s settings and policies.

24. Complaints and privacy concerns

If you have a concern about how we have handled your personal information or health information, please contact us first so we can try to resolve the issue.

Please contact:

Privacy Officer
E: [email protected]
Omics Longevity
Address: Shop 1/35 Hercules Street, Hamilton QLD 4007, Australia
Website: https://omicslongevity.com.au

Please include your name, contact details and a clear description of your concern.

We will acknowledge your complaint within a reasonable time and aim to respond after reviewing the matter.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

25. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations or business operations.

The updated version will be posted on our website with a revised effective date.

Your continued use of our website or services after an updated policy is published means you acknowledge the updated policy.

26. Contact us

For questions about this Privacy Policy or to request access to or correction of your personal information, please contact:

Omics Longevity
Email: [email protected]
Phone: 0477 522 993
Address: Shop 1/35 Hercules Street, Hamilton QLD 4007, Australia
Website: https://omicslongevity.com.au